Contact Us
Customer Service
We're always happy to hear from you
If you have questions about our products, orders, or general information, our support team is here to help. We also welcome business-related enquiries and potential collaboration discussions.
Online Customer Support
For your convenience, we provide online customer support only.
- • Live chat is available in the bottom-right corner of the website
- • Online support is accessible 24 hours a day via message, with a guaranteed response within 1–2 business days.
- • Email enquiries are typically responded to within 1–2 business days (up to 48 hours)
Business & Partnership Enquiries
We welcome enquiries from independent designers, manufacturers, and business partners who value quality, responsible practices, and transparent communication.
If you are interested in exploring a potential collaboration with falvane, please contact us via email: [email protected]
General Enquiries
For general questions, order-related concerns, or other business enquiries, please feel free to reach out to us at: [email protected]
Our team will review your message and respond as soon as possible within our standard response timeframe.
Important Notice
Please note that we currently do not offer in-person customer service. All customer support and enquiries are handled online to ensure consistent and efficient assistance for our customers worldwide.
Ready to Connect
[email protected]
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