Customer Service

If you have questions about our products, orders, or general information, our support team is here to help. We also welcome business-related enquiries and potential collaboration discussions.

Online Customer Support

For your convenience, we provide online customer support only.

• • Live chat is available in the bottom-right corner of the website
• • Online support is accessible 24 hours a day via message, with a guaranteed response within 1–2 business days.
• • Email enquiries are typically responded to within 1–2 business days (up to 48 hours)

Business & Partnership Enquiries

We welcome enquiries from independent designers, manufacturers, and business partners who value quality, responsible practices, and transparent communication.

If you are interested in exploring a potential collaboration with falvane, please contact us via email: [email protected]

General Enquiries

For general questions, order-related concerns, or other business enquiries, please feel free to reach out to us at: [email protected]

Our team will review your message and respond as soon as possible within our standard response timeframe.

Important Notice

Please note that we currently do not offer in-person customer service. All customer support and enquiries are handled online to ensure consistent and efficient assistance for our customers worldwide.